•   Download POS BAI bank files and load into Reconnet system for the entire Treasury department

•   Enter all incoming insufficient returned checks and credit card chargebacks in our High Touch system

•   Create excel spreadsheets using formulas for daily assignments

•   Train new and current employees when necessary

•   Create monthly, weekly, and daily Journal entries for all bank transactions and transfer them into Lawson general ledger accounting system using Excel spreadsheet

•   Balance and reconcile thirty-five bank accounts in Reconnet system on a daily basis

•   Effectively communicate through e-mail and verbally with all levels of management, different departments, or store, and customers

•   Return all calls and emails within two hours on the same day as received

•   Research which store insufficient checks belong to using High Touch software and calling the store to verify it belongs to specific store

•   Monitor bank service fees and address quality issues

WingspanCarrollton, TXOct 2008 – Nov 2011

Default Servicing Complaint Resolution

•   Research and analyze customer’s case, identified problems until issues were resolved

•   Maintaining 97% or higher in quality and reaching or exceeding daily goals set by management

•   Documenting resolutions and researching issues in various systems such as LAMP, Home saver, Home base, Siebel, as400, when unable to find answers in systems, reaching out to various lines of businesses

•   Ensure all cases adhere to guidelines set forth by the bank as well as federal guidelines, while addressing all customer’s concerns and request

•   Review some mortgage documents for completion

•   Basic knowledge of compliance with the OCC and CFPB and consumer protection rules and regulations including TILA, RESPA, ECOA, FCRA

•   Experience with default loans from Fannie Mae, Freddie Mac, FHA, and VA.

Frost BankIrving, TX             Sept 2005 – Oct 2009

Check Processor

•   Receiving all incoming checks to verify their accuracy

•   Enter payments into system

•   Dispatch and sort all incoming checks

•   Excellent attendance

International Galleries Inc.Addison, TXMarch 2005 – Sept 2005

Mailroom Specialist

•   Performed filling, packing, and shipment orders

•   Shipped packages using FedEx and UPS (World Ship) software & equipment

•   Made and packed membership cards

•   Printed off certificates of authenticity (C.O.A’s) to include with artwork being shipped

Home Depot Distribution CenterSunnyvale, TXJan 2004 – March 2005

Auditor/Supervisor

•   Responsible for daily audits and cycle counts on Home Depot products

•   Entered end of the day reports into spreadsheets using Excel software

•   Trained all new employees

Smart IndustriesCarrollton, TXMarch 2003 – Jan 2004

Data Entry/Mailroom Clerk

•   Using 10 key touch processed daily order entry into the systems ranging from 100-200 daily

•   Known as punctual with attendance and timeliness

•   Required excellent oral and written skills

•   Able to adjust when job description changed

•   Start cross-training in the mailroom to learn the functions

•   Processed shipping and receiving invoices for all packages

•   Shipped packages using UPS World Ship software

•   Researched and troubleshot equipment problems
 

Petco Distribution CenterGarland, TXJan 2000 – March 2003

Lead Inventory Auditor

•   Managed cycle counts over the entire facility

•   Able to access workload and make recommendations for improvements

•   Addressed customer issues regarding new and existing service

•   Responsible for 23 employees in a 24/7 environment, ensuring fairness and consistency of all team members

•   Exhibited positive attitude that promoted teamwork

•   Created and maintained employee work schedules

•   Enforced proper use of equipment

•   Updated work procedures and processes

•   Relied upon by upper management because of can do attitude and the ability to work with no supervision